![]() Our goal was to help clarify the purpose of an eParliament in the context of user needs and ICT capability. The feedback about their new-found ability to collaborate online was overwhelmingly positive in such a short time. As a part of small early prototype and test, we gave paid access to Google apps to all MPs and civil servants. ![]() We agreed that ICT capabilities should remain local where possible, contributing to helping support and grow this sector sustainably. This is why an ‘off the shelf’ digital solution – as tempting as it would be – was not the right answer. We started small, the first step to begin training staff and ensure an easy transition into any new systems that we may eventually decide to use. On the back of these insights, it was important to go back to basics and begin by helping educate and empower the Bhutanese parliamentarians. And translating from Dzongkha, the national language, into English is time consuming, meaning government transcripts sometimes aren’t available for up to a year after a parliamentary session. MPs are still settling into their roles, and citizens are still learning how to effectively interact with their government. Citizen literacy levels aren’t high. The Bhutanese government as it stands has existed for less than a decade. From an operational standpoint, there was plenty for us to learn. Our first priority was to understand exactly what the staff and parliamentary capabilities were when it came to IT. ThinkPlace began kicked off the project by running a rapid design sprint on the ground in Bhutan. Unique discoveries for a young government While they were open to implementing an ‘off the shelf’ solution, we quickly discovered that there were fundamental digital literacy issues that had to be addressed first. Once the ticket has completed this process and all phases of the ticket are successful, the ticket is closed.The Bhutanese Government approached ThinkPlace to help with a transition to a paperless ‘eParliament’ system.
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